Dear Customer,
We are very sorry for the mix-up and any inconvenience it has caused! We do our best to get our orders right 100% of the time. But unfortunately, mistakes can sometimes occur.
We have received your exchange request on Oct 9 and have replied on Oct 10 asking you to specify the desired size, but we never got your reply. We will get the correct item shipped out to you as soon as you confirm the size.
Please accept our apologies and let us know if there’s anything else we can assist you with.
Kind regards,
Clara from Ultrabasic